Description and product information

All products have been described and depicted as accurately as possible. Unfortunately we cannot guarantee that the way your device displays our website accurately reflects the product in terms of colour, texture or detail.

Order cancellation requests

If you wish to cancel an order, please contact us immediately. If the item has not yet been shipped we will simply cancel the order and reverse the payment.

If the order has been shipped, we will follow the process for change of mind returns (see ‘refund policy’).

Click and Collect 

If you select the click and collect option, you will be contacted by phone once your order is ready for contactless collection. A one hour window will be arranged when you will be able to collect your order from the Navy Museum – 64 King Edward Parade, Devonport, Auckland.

Privacy policy

Torpedo Bay Navy Museum are committed to providing our customers with a secure, private online shopping experience. The Privacy Act 1993 establishes certain principles with respect to the collection, use and disclosure, by various agencies, of information relating to individuals, and access by individuals to information relating to them held by such agencies. Torpedo Bay Navy Museum operates in accordance with the Privacy Act 1993 to protect the personal information you provide online.

Torpedo Bay Navy Museum will not sell, trade or rent personal information to others. All personal information will remain private and confidential and will be stored on a secure location accessible only by designated staff, and used only for the purposes for which you provide the information.
Torpedo Bay Navy Museum may release account information when we have a good faith belief that such release is reasonably necessary to comply with the law, enforce the terms of any of our user agreements, or protect the rights, property and safety of Torpedo Bay Navy Museum, the users of its site, or others.

Torpedo Bay Navy Museum website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those polices before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.
When you order a product from Torpedo Bay Navy Museum Online Store, we need to know your name, billing and shipping address, telephone number, e-mail address and credit card information. Your credit card information will be used only as needed to process your transaction. To enable us to track your order, we will retain your information for our records.

For further enquires relating to access to personal information or online shopping at Torpedo Bay Navy Museum, please contact us.

Credit card security

We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If the order had been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

Lost or damaged deliveries

If your delivery is delayed or damaged, please contact us so we can launch the appropriate enquires with the shipping carrier.

Read our Shipping & Returns terms & conditions.